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Ledger Collection, Debt Collection 
Property Management From $18 per week
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Sales & Marketing,Event Management
Offsite & Onsite Office requirements

Credit Control ON CALL

On call collection services in Auckland

The professional approach you need

When it comes to the collections process you need a professional approach.

While the result is important, it is equally imperative to maintain the relationships you have carefully built over time.

That’s where Credit Control On Call comes in. We have been providing on call collection services to clients around the Auckland area since 2007, with great result.

For a breakdown of our services and what we can do for you, please read on.

Ledger collection

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What we do
  • We are on call to collect your payments when required, either working from your office or offsite to save on expenses
  • We can work in or out of standard office hours, depending on your client's availability
  • We can complete our work using your trial balance, monthly statements or invoices, provided we have contact details
  • We will provide a full report of all calls, so you know exactly what has taken place with your clients
  • We will represent your company on the phone, so each call is seen as a courtesy call and a great opportunity to solve any queries
  • Working on contract, you don't need to worry about employee considerations with us (ACC, holiday pay, sick leave, Kiwi Saver etc.)
  • We work when required, so you don’t have to worry about weekly wages

Debt collection

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If your customers aren't paying and it is time to play hardball, you have come to the right place.

For $50 +GST and NO commission, we will get you results.

Property management

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There is no need to pay a percentage for property management, when you can pay one set cost per week.
What we will do
  • Manage your rental property from start to finish
  • Advertise to find the right tenant for your property
  • Handle all viewings (taking calls, organising viewings)
  • Tenancy placement (handling all necessary paperwork, collection of bond and week-in advance payments)
  • Regular property inspections (one month after move in, followed by three monthly inspections, photos provided annually)
  • Organise all tradesmen for any maintenance required
  • Handle all collection of payments (paid directly to your bank on a monthly basis)
  • Keep regular contact with you as the property owner
What this service costs
  • Advertising costs - $150 +GST (usually involves taking pictures, loading them onto TradeMe, running a three week advert in the local paper)
  • One week letting fee for new tenants (this covers taking enquires, credit checks, property viewings, final signup and handover)
  • Management fee (charged weekly if the property is tenanted)
  • Weekly rent: $0 to $300:    $18.00 +GST management fee
  • Weekly rent $301 to $450: $26.00 +GST management fee
  • Weekly rent $451upwards: $35.00 +GST management fee
  • Commercial Buildings:         $85.00 + GST Monthly Fee
  • Causal Finders Fee:            $150.00+GST (Plus Advertising)
  • Rent Appraisals:                    $50.00+GST
  • Property inspections:           $50.00 +GST (one inspection four weeks after tenant’s arrival, then every three months thereafter, includes a report to you and the tenant)
  • Tradesmen: bill will be deducted from your statement on the 20th of the following month, $10 service fee if we organise trades for you

How the process works

  • You will start by emailing or faxing us the signed contract, a copy of the debtors invoice and their contact details
  • From there, we will send a letter and/or email to the debtor, informing them that they have been handed over to the debt collector and have seven days to pay or make contact to discuss
  • After 10 working days we will then start phoning, emailing or texting to push for a result
  • If the amount is still not paid, we will mark them as a bad debtor on Veda Advantage (Baycorp) so their credit rating is damaged
  • Finally, we will make contact with you to decide on the next step, such as court action and the costs involved moving forward

How the process works

  • We will have a meeting to discuss how your collections are being done now (current terms of trade, the condition of your ledger)
  • We will have a look at your existing credit applications and help you establish a foolproof application
  • We will create an action plan of when and how we will handle your collections
  • We will determine if you would prefer us to work from your office or offsite
  • We will setup a reporting system, so you know exactly who has been phoned and what has happened throughout the collection process
  • We will schedule monthly follow-up meetings to reassess and an create action plan for the next period
Find out more
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